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Frequently Asked Questions   Birmingham Airport Taxi Taxis Airport Transfers

 

How long does it take before I get confirmation of my e-booking?
You should receive full confirmation of your booking within 24 hours. If after 24 hours you have received no acknowledgment, please call us to check whether or not we have received your booking.

How do I meet my driver at the airport?

For all Airport Transfers we offer a ‘meet and greet service’. Our driver will be waiting at arrivals with a signboard with your name and/or company name. Please make your way to the driver who will then assist and escort you to the vehicle.

 

What happens if my flight arrives late, is there an extra charge for waiting time?
Our standard procedure involves monitoring all UK flight times so regardless of a late or early arrival, your taxi will be there. All flights are tracked accordingly before a driver is dispatched so you should have no worries if there are unexpected delays to your flight.
 
How long will the driver wait for me?
For all airport transfers, the driver will wait 30minutes from the time of your booking. Any waiting time above 30 minutes will be charged at £20-00 per hour.

How do I pay for my journey?
All journeys must be paid for in advance via credit/debit card. Online payment instructions will be sent within the 'booking confirmation' email.
 

Can I get a refund for a journey?
Yes, we do offer refunds, upto 48 hours before the time of booking.  However a £20-00 administration charge will apply still apply.

 

How do I get a receipt for my journey?
A receipt can be issued by the driver or we can email your a receipt upon request.

 

Do you have account facilities?
Yes, we do have account facilities.  Please see the accounts page for more information on setting up an account.   

 

If you question has not been answered above please email us at info@taxisbirmingham.net.